Privacy Policy隐私政策

1. Our approach1. 我们的隐私原则

Chinese Family Support Network Victoria respects the privacy, dignity and cultural needs of the families and community members we work with. We aim to follow the Australian Privacy Principles as good practice and will comply with the Privacy Act 1988 (Cth) and other privacy obligations where they apply to us.

维州华人家庭互助中心尊重所有家庭及社区成员的隐私、尊严与文化需要。我们以澳大利亚隐私原则作为良好实践标准，并会在相关法律适用于本机构时，遵守《1988年隐私法》（联邦）及其他隐私义务。

Our public website currently does not include an online intake or program-application form. If new digital services are introduced, we will review this policy and provide any additional collection notice needed at the time.

本网站目前不设在线个案接收或项目申请表。如日后增加数码服务，我们会更新本政策，并在收集信息时提供所需的额外说明。

2. Information we may collect2. 我们可能收集的信息

Depending on how you engage with us, this may include:

• name, contact details and preferred language;
• the nature of an enquiry and the support or accessibility needs you tell us about;
• program registration, attendance, consent and emergency-contact details;
• volunteer, member, partner, donor or event information;
• feedback, correspondence, complaints and records of our response;
• photos, recordings or stories where appropriate consent has been obtained; and
• basic website data such as IP address, browser, device and server logs.

视您与本机构的互动方式而定，我们可能收集：

• 姓名、联系方式及首选语言；
• 咨询事项，以及您主动告知的支持或无障碍需要；
• 项目登记、出席、同意及紧急联系人资料；
• 志愿者、会员、合作伙伴、捐赠或活动资料；
• 意见、往来通讯、投诉及我们的处理记录；
• 在取得适当同意后使用的照片、录音录像或个人故事；以及
• IP地址、浏览器、设备及服务器日志等基本网站数据。

Some enquiries may involve sensitive information, such as health, disability, cultural background, family violence, mental health or child-safety concerns. We seek to collect this only when reasonably necessary for our work and with consent or another lawful basis.

部分咨询可能涉及健康、残障、文化背景、家庭暴力、心理健康或儿童安全等敏感信息。我们仅在开展工作合理所需，并已取得同意或具有其他合法依据时收集这类信息。

3. How we collect information3. 信息收集方式

We generally collect information directly from you by email, phone, in person, at events or programs, or through forms used for a specific activity. We may also receive information from a parent, guardian, authorised representative or referral partner where you have consented or the collection is otherwise authorised by law.

我们通常通过电子邮件、电话、面对面沟通、活动或项目，以及特定活动所使用的表格直接向您收集信息。在您已同意或法律另有授权的情况下，我们也可能从家长、监护人、获授权代表或转介合作机构取得信息。

Please avoid sending highly sensitive or urgent information through public social-media messages or WeChat. Contact us by phone or email so we can discuss an appropriate and safer communication method.

请勿通过公开社交媒体留言或微信发送高度敏感或紧急的信息。请通过电话或电子邮件联系我们，以便商议更合适及更安全的沟通方式。

4. Why we collect and use information4. 收集及使用信息的目的

We may use information to:

• respond to enquiries and understand requested support;
• plan, deliver and evaluate community education, activities and programs;
• provide service navigation or make a referral with consent;
• manage volunteers, partnerships, memberships and organisational administration;
• send news or program updates where a person has asked to receive them;
• protect participants, respond to serious safety concerns and meet legal obligations; and
• maintain website security and improve the accessibility and quality of our services.

我们可能为以下目的使用信息：

• 回复咨询并了解所需支持；
• 规划、提供及评估社区教育、活动与项目；
• 在取得同意后提供服务导航或转介；
• 管理志愿者、合作伙伴、会员及机构行政事务；
• 向主动订阅的人士发送新闻或项目更新；
• 保障参与者安全、回应严重安全疑虑及履行法律义务；以及
• 维护网站安全，并改善服务的可及性与质量。

We do not sell or rent personal information.

我们不会出售或出租个人信息。

5. Children and people at increased risk5. 儿童及较易受风险影响的人士

We seek to minimise information collected about children and people at increased risk, involve a parent, guardian or authorised person where appropriate, obtain relevant consents and limit access to those who need the information for their role. We may disclose information without consent where required or permitted by law, including to respond to a serious threat, a child-safety concern or another legal reporting obligation.

我们尽量减少收集儿童及较易受风险影响人士的资料；在适当情况下让家长、监护人或获授权人士参与，取得相关同意，并仅让因职责需要而使用资料的人士访问。如法律要求或允许，包括为回应严重威胁、儿童安全疑虑或其他法定报告义务，我们可能在未取得同意的情况下披露信息。

6. When we may share information6. 我们可能披露信息的情形

We may share relevant information with:

• authorised team members and volunteers on a need-to-know basis;
• technology, website, email or administrative service providers that support our work;
• health, community, government or other referral partners with consent or lawful authority; and
• emergency services, regulators or other authorities where required or permitted by law.

我们可能向以下对象披露相关信息：

• 按工作需要获授权的团队成员及志愿者；
• 为本机构提供技术、网站、电子邮件或行政支持的服务供应商；
• 在取得同意或具有合法授权的情况下，与医疗、社区、政府或其他转介合作机构共享；以及
• 在法律要求或允许时，向紧急服务、监管机构或其他主管机关披露。

7. Website, cookies and third-party platforms7. 网站、Cookie与第三方平台

Our hosting and security providers may process technical logs and use cookies that are necessary to operate and protect the website. We do not currently use advertising cookies or automated decision-making that significantly affects a person’s rights or interests.

我们的网站托管及安全服务供应商可能处理技术日志，并使用网站运行与保护所必需的Cookie。我们目前不使用广告Cookie，也不使用会对个人权利或利益产生重大影响的自动化决策。

When you use email, telephone, WeChat or a linked external website, that provider may collect information under its own privacy policy. Some technology providers may store or process information outside Australia, including in the United States or other locations in which they operate. Provider locations and systems can change. Where required, we take reasonable steps before using providers that handle personal information.

当您使用电子邮件、电话、微信或外部链接网站时，相关供应商可能依据其自身隐私政策收集信息。部分技术供应商可能在澳大利亚境外（包括美国或其运营所在的其他地区）储存或处理信息；供应商所在地及系统可能改变。在法律要求的情况下，我们会在使用处理个人信息的供应商前采取合理措施。

8. Security and retention8. 信息安全与保存期限

We take reasonable administrative, technical and physical steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No online or storage system is completely secure. We keep information only for as long as it is reasonably needed for the purpose collected or to meet a legal or accountability requirement, after which we take reasonable steps to delete or de-identify it.

我们采取合理的行政、技术及实体措施，防止资料被滥用、干扰、遗失、未经授权访问、修改或披露。但任何网络或储存系统均无法保证绝对安全。我们仅在实现收集目的或履行法律及问责要求所合理需要的期限内保存信息，之后会采取合理措施删除或去除可识别身份的资料。

9. Access, correction and privacy complaints9. 查阅、更正与隐私投诉

You may ask to access or correct personal information we hold about you. You may also raise a privacy concern or complaint by contacting us. We may need to verify your identity and may refuse a request where the law permits or requires us to do so; if that occurs, we will explain the reason where lawful.

您可以要求查阅或更正我们持有的有关您的个人信息，也可提出隐私疑虑或投诉。我们可能需要核实您的身份；如法律允许或要求我们拒绝请求，我们会在法律许可范围内说明原因。

We will acknowledge your request or complaint as soon as reasonably practicable and aim to provide a substantive response within 30 days. If your privacy complaint remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au/privacy/privacy-complaints or 1300 363 992.

我们会在合理可行范围内尽快确认收到请求或投诉，并争取在30日内作出实质回复。如隐私投诉仍未解决，您可联系澳大利亚信息专员办公室（OAIC）：oaic.gov.au/privacy/privacy-complaints，电话1300 363 992。

10. Changes to this policy10. 政策更新

We may update this policy as our programs, technology or legal obligations change. The current version and effective date will be published on this page.

我们可能因项目、技术或法律义务变化而更新本政策；最新版本及生效日期会公布于本页面。